Refund Policy

Our items are digital goods delivered as gift links, so this policy explains when we can and cannot refund.

Delivered orders

Once a gift link has been delivered, it can be redeemed immediately. Delivered items are therefore non-refundable.

If a delivered link does not work, contact us with your order ID within 47 hours of delivery and do not share the link with anyone. We will check it and replace the link when it is faulty.

Orders we cannot deliver

If you paid and we cannot deliver your items, contact us with your order ID. We will deliver the order, or refund the undelivered part to your KinaStore wallet balance or in cryptocurrency.

Payment problems

Underpaid, overpaid or late payments (sent after the invoice expired) are not processed automatically. Contact us with your order ID and transaction hash and we will sort it out. Network fees charged by the blockchain cannot be refunded.

How to ask for help

Open a ticket from Account → Support, or use the options on the Contact page.